TM Forum Best Practice: GB1006 CEM 2025 Guidebook Release 19.0.1

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TM Forum Best Practice: GB1006 CEM 2025 Guidebook Release 19.0.1

SCOPE

The Customer Experience Framework described in the GB 1006 CEM 2025 Guidebook Releases 19.01 is inspired by the ETSI framework described in the ETSI TS 103 194 (which complementarily covers network domain Autonomic Management & Control (AMC) aspects by use of the ETSI GANA Model), and borrows concepts from the ETSI framework, modifies and adapts them to the customer experience domain while intending to ensure that the two frameworks complement each other.

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