Public Cloud Service Agreements: What to Expect and What to Negotiate was written to help cloud customers understand and evaluate public cloud service agreements (CSAs) from different providers.
 
The paper describes the current anatomy of a cloud service agreement, covering the customer agreement, acceptable use policies, cloud service level agreements and privacy policies.
 
The heart of the guide is a series of ten steps that cloud service customers should take to evaluate CSAs in order to compare public cloud service providers or negotiate terms with a provider. The recommendations are based on a thorough assessment of publicly available agreements from leading providers