Information technology -- Cloud computing -- Service level agreement (SLA) framework -- Part 3: Core conformance requirements

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ISO/IEC 19086-3:2017

Information technology -- Cloud computing -- Service level agreement (SLA) framework -- Part 3: Core conformance requirements

SCOPE

ISO/IEC 19086-3 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.
ISO/IEC 19086-3 does not provide a standard structure that would be used for cloud SLAs.
 
The standard can be bought here: https://www.iso.org/standard/67547.html
The informative sections of this standard are publicly available here: https://www.iso.org/obp/ui/#iso:std:iso-iec:19086:-3:ed-1:v1:en

LATEST PUBLICATION DATE
July 2017
LINK TO THE LATEST PUBLISHED VERSION
https://www.iso.org/standard/67547.html
COMMITTEE / WG
ISO/IEC JTC 1/SC 38 - Cloud Computing and Distributed Platforms
WIKI WATCH

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