Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements

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ISO/IEC 19086-3:2017 [ISO/IEC 19086-3:2017]

Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements

SCOPE

ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.

ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.

LINK TO THE LATEST PUBLISHED VERSION
https://www.iso.org/standard/67547.html?browse=tc
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